When I was younger I used to work in a fairly large tech support company. It was absurdly busy year round. We focused on a lot of computer repair issues, often outsourced by other companies to help deal with their call flow from time to time but no matter which company we might have been working for at the time, we stayed busy. Yet, our in house problems were hilariously bad! We had so many issues ourselves and I realized we hadn’t been using a issue tracker for any of our own personal computer problems. Continue reading
When you have a problem with your computer, it can be extremely upsetting. That is especially the case if you are someone who uses their computer to do work or schoolwork. You want it fixed as quickly as possible, and you hope it’s not a big deal or a huge cost. With the internet, there are things that can help, like winerrorsfix.com, and a lot of people search for ways to fix their computer–but who should fix it? You or a professional?
Most people can fix small problems. However, the problem is usually that people tend not to have the experience or knowledge to know what is a “small” problem and what is a “big” problem. There are computer forums where novice programmers attempt to help people with their problems, but they do not have firsthand knowledge of what the issues the computer has.
A professional has likely fixed hundreds of computers before and has seen many problems before.